There are many ways to contact us:
We would like to hear from you!
Would you like to contact FLOCERT? Whether you’re already one of our customers or you’re ready to become a fair global trader, we want to hear from you! Maybe you’ve got questions about our services, want us to help you design a customized assurance solution, or have some feedback you’d like to share? Whatever you need, we’re just a phone call or message away.
If you’d like to email or call us:
Bonner Talweg 177
P: +49 (0) 228 24930
F: +49 (0) 228 2493 120
FLO-CERT Costa Rica
Barrio Dent, San Pedro de Montes de Oca
San José, Costa Rica
P: +506 22 80 9672 / 2280 9675 / 2280 9679
FLO-CERT LLC. United States
53 East Patrick Street
Frederick, MD 21701
P: +1 301 304 0505
FLO-CERT South Africa
Black River Park
Fir Street, Observatory
Cape Town 7925
P: +27 21 671 0289
B102, Miraya Rose
Besides Shell Petrol Bunk
P: +91 80 4150 2929 / 4115 2929
c/o Fairtrade Foundation
5.7 The Loom
London, E1 8PY
Appeals, allegations and complaints
We pride ourselves on our outstanding service, but if we get it wrong, we want to know about it. Also, we want to know if you think someone else in the Fairtrade system got it wrong. Please use our appeals, allegations and complaints form if you disagree with a certification decision we've made, want to make an allegation or have a complaint. Your feedback is always valuable in helping us identify areas for improvement.
Just give us a call! Contact our Service Hotline:
+49 (0)228 24930
For media inquiries, please email us!