Glossary
If you feel that the world of Fair Trade has its very own language – don’t fret! We’ll keep you in the know!
With this glossary we’ll guide you through the common technical terms used by FLOCERT, Fairtrade International and the World Fair Trade Organisation (WFTO).
Learn about the wor(l)ds of Fair Trade below!
Complaint
A formal expression of dissatisfaction with the quality of services delivered by FLOCERT. A complaint can be registered by any third party or member.
Go to the the Quality and Appeals page at: https://www.flocert.net/about-flocert/vision-values/quality-and-appeals/